car hire

alamo united kingdom - heathrow airport car hire companies

alamo united kingdom depot information

Alamo United Kingdom Rental Terms for travel between 01-Jun-2015 and 31-Dec-2019

An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is to be paid directly to the supplier on arrival.

In the event of cancellation the initial deposit paid remains non-refundable.

Rental Policies UK
Currency GBP
Taxes State Tax (STAX) 20%
Surcharges Premium Location Fee 17.5%
Theft Protection Included in Collision Damage Waiver
Third Party Liability Included in the rate
Winter Tyres N/A
Collision Damage Waiver - Exclusive Rates Rates include unlimited mileage and third party liability for one driver.
Collision Damage Waiver - Inclusive Rates Rates include unlimited mileage, damage waiver, and third party liability for one driver with the following excess – £1200.00 for groups MBMN/MBMR (A group), ECMN/EBMR (B group), EDMR/CCMR (C group), CDMR (D group), and IDMR (E group) SDMR/SDMD (F group), ECAN/EBAR (B auto), EDAR/CCAR (C auto), CDAR (D auto), IDAR (E Auto) and SDAR/SDAD (F auto). £1350.00 for groups SVMR/IVMR (MMPV), SVAR/IVAR (MMPVA) FVMR (MPV), FVAR (MPV auto), IKMN (small cargo van), SKMN (medium cargo van), and FKMN (large cargo van) £1,600.00 for groups PDMR (Small Prem Man), PDAR (Small Prem Auto), LDMR (Medium Prem Man) LDAR (Medium Prem Auto), IFAR (Small 4x4 Man) IFAR (Small 4x4 Auto) and FFMR (Large 4x4 Man), FFAR (Large 4x4 Auto) LVMR/MVMR (9 seater MPV) and LVAR/MVAR (9 seater auto MPV)
The insurance excess can be voluntarily reduced by £1100 at the Alamo branch on arrival; rates vary and will be clarified at that time. Any charges agreed do not form a part of any agreed relationship with the customer and are non refundable by Alamo.
Mileage Unlimited
Age Requirements All drivers must be 25 years of age or older. Drivers aged 25 - 29 can rent all vehicles except full size MPVs (MPV and MPVA) LVMR/MVMR (9 seater MPV) and LVAR/MVAR (9 seater auto MPV), small premiums (PDMR/PDAR), large premiums (LDMR/LDAR) and 4x4s (IFMR/IFAR and FFMR/FFAR). Age 30+ can rent all vehicles.
Rate/Day N/A
Additional Driver · All additional drivers must meet all rental requirements.
· Additional drivers must appear at the rental counter with the primary renter.
· Additional drivers must sign the rental agreement.
· An additional daily fee may apply for any Additional Drivers.

The additional driver can only be added to the contract at the pick up location.

Rate/Day Additonal drivers are charged at £10 per day
Renter Requirement Must meet the location's minimum age requirements. All drivers must hold a full, valid national license. UK License: Must have held a full UK driving licence for a minimum of one year. Both photo driving licence and secondary paper counterpart licence must be shown (where applicable). Renters with only a paper license must also show photo ID in the form of a Valid Passport, Armed Forces ID Card or a Police Warrant Card. No other form of Photo ID is acceptable. All renters with a UK home address will need to pass an Equifax eIDVerifier as verification of residence at their given address. Any customer failing the check will not be allowed to rent.
If there is an unsatisfactory search result you will need to provide paper-based proof of identity such as a valid bank/ building society/credit card statement, utility bill (not a council tax bill), land line telephone bill (not a mobile phone bill) or a TV license that is less than 3 months old when you pick up the vehicle from the Rental Station.
UK Nationals residing overseas are advised to use a driving license of the country in which they reside or they will be subject to the above.
Overseas Licence: International driving permit is required with all non European licences if the driving licence is written in a language or characters different to those of the renting country. Even when an International Driving License is required, a domestic licence must be provided. UK residents that hold a non-EU license may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. A renter holding a non-UK licence must produce a full valid passport at the time or rental and the reservation name must match the name on the driving licence. Please note, we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external credit organisation

Home City & Non De-planing Airport Renter Underwriting Residents of the UK: All Home City & Non deplaning renters will need to provide at the time of rental a full driving licence, two proofs of address no less than two months old and a Credit/Debit Card in the renter’s name. Non Residents of the UK: All Home City & Non deplaning renters will need to provide at the time of rental a full driving licence, travel documents which include proof of residency whilst in the UK, Passport & Credit Card in the renter’s name. All renters with a UK home address will need to pass an Equifax eIDVerifier as verification of residence at their given address. Any customer failing the check will not be allowed to rent.
Payment Policy All major Credit and Debit cards (excluding Solo, Visa Electron, Diners Club and all unembossed maestro/debit/creditcards) are accepted. On collection of the vehicle, a £300.00 security deposit will be charged to your card. On acceptable return of the vehicle, the security deposit will be credited. Payment is not accepted by either Cash or Cheque. All Credit and Debit cards used for payment/deposit must be in the name of the renter. Premium and 4x4s can not be rented using a debit card and a £500.00 security deposit will be taken.
Child Safety Seat Child seats are available at our airport locations for a cost of £10.00 per day up to a maximum of £99.99 per month and must be pre ordered at the point of reservation. Child seats can go one way at a cost of £35.00 per rental. Customers will be required to fit the child seat themselves. Child seats have a replacement fee of £130.00.
GPS Navigation Device GPS units are available from airport locations at a cost of £13 per day up to a maximum of £65.00 per month.All units have a replacement fee of £170.00.
Oneway rentals All Rentals where the vehicle is not returned to the same location as it is collected will be subjected to a one way fee of between £25 - £85. All airport to airport one ways within the UK will be a flat £25 fee.
Cross Border Policy No vehicles rented from Alamo can be taken out of the UK Mainland except for travel to Northern Ireland or the Republic of Ireland, although the vehicle must be returned to the territory where it was rented. Please note there is a £75 There is a charge of £125 per rental to take the vehilce to Mainland Ireland —please contact the local branch prior to collection of the vehicle to arrange this. 48 hours notice is required to take a vehicle cross border.
Rate/Day N/A
Refueling Policy Vehicles will be provided with a minimum ¼ tank. The customer has the option of either Fuel Pre-Purchase or to pay for used Fuel on return of the rental vehicle.
Freesell All car types: No Freesale Available
Delivery & Collection Delivery and Collection is not available.
After Hours N/A
Roadside Assistance Emergency contact details for 24/7 roadside assistance can be found on the rental contract. Customers should call this number if required. Dependant on the circumstances, we reserve the right to not replace the vehicle and pass on specific repair/callout charges to the customer.
Roadside Assistance Protection (RAP) Roadside Assistance Protection (RAP) is an agreement between the renter and Alamo by which Alamo agrees to contractually waive its right to collect for lock out and lost key service, breakdown call out service, tyre damages, and any glass damages. Coverage is subject to the actions that void RAP, as defined in the rental agreement.
Rate/Day RAP is charged at £4.99 per day.


Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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